Nordstorm

1. What type of retailer is Nordstrom? Describe the characteristics it shargons with other retailers of this type. I would say Nordstroms is a specialty store because of their return levels argon high, assortment is narrow, price could be moderate to high, and the gross brim is high. According to a statement from the case turn over, diligence commentator Lior Arussy calls Nordstroms business strategy greed done love. Nordstroms shares the same characteristics as Neiman Marcus, Bloomingdales, Macys, Saks Fifth Avenue and churchman and Taylors. sequence the price might be high to take a shit for uniform and home decorations at these stores, most designer brands spring up to be of better quality, uniqueness, and durability. 2. How would you describe Nordstroms level of utility on the continuum from exuberant service to self-service? Why? utilize an instance of a store that would be on the dingy eye revoke of the continuum and explain their differences. Nordstroms level of service can be regarded as extremely high. With their business strategy based on greed on love as the case study explains, giving their entire focus on the client. This has proved to be hugely successful as they process longtime client relationships.

Salespeople at Nordstrom will do everything they could and even off beyond to perpetrate the customer perfectly customer service. A salesperson who gives psyche attention to customers like assisting a customer with one offset that wants the sale of only one garb is on a self-service level. The level of full-service entails salespeople that assi st customers with the localization of funct! ion of products those are non located within their store, and their exchange policies that have no questions to claim customers when they are making returns. A store on the opposite spectrum of the level of service Nordstrom delivers would be a Wal-Mart. When aspect at the two department stores like Wal-Mart and Nordstroms, it is much easier to scar than comparison with similarities. The reason why they...If you want to get a full essay, order it on our website: BestEssayCheap.com

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